Frequently Asked Questions

General

Do all of my team members need to come to this site and sign up for ManagedMissions?

Not at all! Once you've set up your account, you can invite team members or create a mission application to allow signups. Each person will have their own username and password but they don’t have to sign up for ManagedMissions or pay for it in any way.

Is my data secure?

ManagedMissions is hosted in a Tier 1 collocation facility protected by advanced firewalls and 24/7 physical security to prevent any chance of unauthorized access. Our site is encrypted with SSL encryption in transit and at rest to keep your data secure. Credit Card information is not collected or stored in ManagedMissions, it is passed through either redirect or blind redirect to the payment processor. ManagedMissions takes every precaution to keep your data safe. For more in depth information, please refer to our Privacy Policy.

What web browsers work with ManagedMissions?

We fully support Microsoft Edge, Internet Explorer 9 and higher, Firefox 9 and higher, Safari 5 and higher, and Google Chrome 16 and higher. We strive to provide at least minimum functionality to older browser versions, but as a non-profit we need to best steward our resources and ask that you upgrade if you are able.

Does ManagedMissions integrate with my existing system?

ManagedMissions offers integrations with three well used Church Management Systems: Planning Center Online, Church Community Builder, and Rock RMS. These integrations allow customers to utilize a sync process to send data including team members, donors and contributions from one system to another. We also provide import/export functionality as well as an open API which can be used to build your own integrations and processes for sharing data between ManagedMissions and other systems. Additionally, ManagedMissions is always striving to offer more integrations and features. An integration with Virtuous is expected to be released in 2025.

Do you have a phone number I can call?

We do, however we do not make it available for general support or sales questions. As a small non-profit organization, we need to be as efficient as possible. In order to do that, we limit support requests to email because they are much more time efficient for us to handle.

Can I schedule a call/online demo to check out ManagedMissions?

We would love to schedule a call/online demo to review any questions you have about ManagedMissions. However, before this call, we recommend watching our latest webinar to review our software prior to the call. Our webinar’s give a complete overview of our software and answer many questions about ManagedMissions. If you still have additional questions after watching/attending our webinar you can schedule a call/online demo here.

We're a big organization, can ManagedMissions handle lots of trips?

Of course. ManagedMissions is used by some of the largest churches and mission organizations in the country. Many, such as Food for the Hungry, SCORE International, Amazon Outreach, Compassion Christian Church and River Valley Church send over 50 trips/year. ManagedMissions has great features for managing high volumes of trips, including multiple levels of access/responsibility, trip cloning, and groups to organize by geographic region or ministry.

Do I have to use your Online Donations to use ManagedMissions?

No way! ManagedMissions is first and foremost a full-featured missions tracking and management system. Online donations are a great addition, but if you just want to use our awesome core of management features you totally can.

What if I still have questions?

We're here to help! Just drop us a line at . We're ready to answer all your questions!

Pricing

Is the free plan really free?

Yes, you can use all of our management and tracking features on up to 5 trips completely free.

If it's free, why do you have a free trial?

During our free trial, you'll have access to every feature ManagedMissions has to offer, including our Premium Features and as many trips as you need. When your trial ends, you can choose the plan that's right for you, including the free plan.

How does the 30-day free trial work?

Sign up today and we won't bug you for payment for 30 days! Get access to all of our great features today with no commitment. Just click "Get Started".

Do I have to sign a long term contract?

No. There are no long term contracts or commitments on your part. You may cancel at any time without penalty.
For more in depth information, review our Terms of Service.

What is an Active Trip?

Any current or upcoming mission trip managed in ManagedMissions is considered an Active Trip. Each plan tier allows you to have a specific number of active trips at any time. For example, if you sent out 15 trips in the winter and 15 more in the summer, you might be able to utilize a 15-trip plan which allows for 15 Active Trips. (So long as the next 15 mission trip teams are formed after the previous 15 return). Active Trips automatically archive and become Past Trips 30 days after the trip return date.

Am I locked into a specific plan once I sign up?

Nope, you can change it at any time. Simply click on the “Account Admin” tab and select “Change Current Plan”.

Online Donations

What Payment processors can I use for Online Donations?

ManagedMissions supports online donations through Stripe, Vanco and Pushpay.
To learn more about Pushpay you can visit the product page by clicking here.

Can I use my own payment gateway?

ManagedMissions is not currently adding more payment processors, however you can use our URL redirect feature to connect ManagedMissions public profiles to your own giving pages.

Does ManagedMissions work with Canadian currency?

Yes. With Stripe you can choose to process your contributions using Canadian dollars or US dollars.

What are the transaction fees for Online Donations?

ManagedMissions does not charge any transaction fee for Online Donations. Each payment processor charges a fee. For example, with our special pricing Stripe charges only 2.2% + 30¢ per transaction.

How do contributions get deposited into our bank account?

Transaction are processed directly by your payment processor account. ManagedMissions never holds the funds, so they are available to you directly through your payment processor.

Are check contributions sent to ManagedMissions as well?

No. ManagedMissions can be used to keep track of check contributions received, but checks for team member trips should not be sent to ManagedMissions.

How are donor receipts/year-end statements handled?

ManagedMissions sends a customizable email to each donor who gives an Online Donation to one of your trips. Additionally, year-end statements can be generated and sent out at the completion of the calendar year under the Donor Management section of Account Admin. ManagedMissions also makes all contribution data available for export so you can send receipts and/or year-end statements through an external system if needed.

Try ManagedMissions Today!

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Still have questions?

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